ServiceNow's autonomous security specialists go live
The autonomous security specialists ServiceNow previewed in June reach general availability today, and the checklist for trusting them is still thin.
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This week in connected applications
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This week's reading
ServiceNow's saved-a-month claim needs a formula
Raleigh's CIO says ServiceNow AI saved a month of time. The number only means something once you know whose month, measured how.
Job-ready Agentforce agents need a defined handoff between jobs
Salesforce's job-ready Agentforce agents each own one function. When orchestration passes work between them, your team must define what crosses and who owns it.
ServiceNow MCP servers still run on your roles and ACLs
ServiceNow's MCP servers keep ACL and role enforcement in place, so what an agent can do is decided by the role model your instance already has.
Dynamics 365 Activate needs a risk register before it runs
Microsoft's Activate preview automates Salesforce-to-Dynamics 365 discovery. The ownership, mastery, integration, and rollback questions come first.
What SAP support numbers tell an architecture team after go-live
SAP's September 10 services update counts Joule users and success plans. After go-live, the number an architecture team needs is in its own support queue.
Salesforce's Trusted Context is the real boundary for agents
Salesforce's six-part enterprise AI model lists Trusted Context first. Our read: what an agent can see and understand is the limit of what it may do.